Simplicity Funerals Joondalup

A big thank you to Simplicity Funerals and,in particular, to Pamela who was so kind and helpful throughout the planning of our special farewell to our mum and grandma.

Recently we have had to organise the funerals of both my Father Bill (October 2016) and Mother Pat (December 2015). Needless to say it has been an extremely stressful time, but the care and assistance shown by the staff at Joondalup (Helen, Sheryn and Sandy) was more than we could have hoped for. Both funerals went beautifully without a single problem at all. Arrangements before, during and after were extremely professional and yet sympathetic and caring.Thank you all for being there to make such a sad time more bearable!Leigh & Family xx

Excellent quality service from the whole team at Simplicity Funerals. Helped me through a very difficult time after my wife died. Prices were the best of all those businesses I contacted.

We did not have a good experience with Simplicity Joondalup. From a very late collection, 7 hours from the first phone call, to appalling customer service littered with mistakes, poor information and little effort to do a half decent job! I will submit details via customer feedback on the website as it is too long a story for here. I would not recommend this funeral home to anyone.

We recently had our funeral service for our Mother - Jane with Simplicity and they made the whole experience so simple and guided us every step of the way, making what could have been a very stressful time, easy to get through. In the end our funeral was fun and relaxing, which is exactly what Jane would have wanted.She wasn't one for tears and sadness. I think she would have been looking down enjoying being the centre of attention, just one more time.

Our familiy had a very unprofessional experience with Helen at Simplicity Funerals Joondalup. Unbeliveably unprofessional.

We were given excellent service. The format provided for the ceremony enabled us to provide a funeral service which was highly appreciated by all who attended

If I could rate this with no stars at all I would. Absolutely disgusted by the attitude of two of their staff members who came to our facility last night. Showed no compassion at all and we’re instead very rude to the poor staff who just lost their lovely resident. Their only concern was having to reverse through the drive way. We were all absolutely disgusting and disappointed at their rudeness.

My family’s experience with Simplicity Funerals Joondalup.We had a viewing booked for my sister.We fully understood what the viewing package consisted of –15 mins to view1 hr in the chapelTake our own flowersTake our own musicSo to confirm everything my other sister went to SFJ with mum to meet with Paul the funeral director. On this visit everything was discussed, in particular the music. When my sister spoke about the playing of the music Paul said that if the music and photos were put on a USB in mp3 format and mp4 format respectively, he would do the music and slideshow for us. This was double checked with Paul before leaving.I went along with my sister to deliver the USB to Paul. Once again my sister asked him twice if he was able to start/stop the music where necessary and show the photos. Paul assured us that he would be taking care of this for us and also said that he would be in the chapel the whole time with us.On the day we arrived early. Almost as soon as we walked in Paul told us that he was having problems with the photos and they kept sticking. Then 5 mins later he told us that he would not be able to do the music for us as he needed to answer the phone!This came as a complete shock to us and quite honestly we found this very unprofessional and unforgiveable to do this to us just 20 mins before we were due to start our time in the chapel.This was not what he had promised us the day before. Also it was too late for us to be able to do anything about it.We managed to find the first song on my phone, this was the most important song that we wanted to be played on the day but most of the family couldn’t hear it. The whole time Paul was at the back of the chapel making a lot of noise and moving equipment about, this went on for at least 10 mins.When my sister approached him and asked what was going on he raised his voice and very rudely said “I’m on the phone to NZ trying to sort the internet out and I have to answer the phones”. He continued speaking on the phone loudly while we were left trying to conduct our service. He was incredibly rude and made no apology at all.My sister phoned SFJ a few days later to lodge a complaint.The receptionist said we should have gone for the next package upStrange thing to say. So would Paul have been polite if we had paid for the next package up??So a complaint was sent by email to the regional manager. Four emails and 7 days later he acknowledged it. He said he would call. 3 days later my sister called him and left a voicemail.He called late afternoon. He told my sister that he believed we got what we paid for.Very unprofessional and not exactly a compassionate statement to make given the industry in which he works.Several more emails were sent and then a meeting was arranged with the manager and my sister and niece. A promise of requesting the footage from the day was made. This sounded promising as he would be able to see Paul’s behaviour on the day.However he let us know by email that the camera stops just before we go in for the viewing, so there is no footage of Pauls antics on the day. No surprise really!This has been ongoing for over 5 weeks. Even though SF have a policy to endeavour to sort complaints out within 2 weeks.We have dealt with 3 people at SFJ regarding our complaint and each person has been very defensive and unapologetic and immediately discussed money and said we would have got more service if we had gone for the next package. As though money was the issue here!Being you get better treatment if you pay for it. Unfortunately we didn’t realise that compassion, respect and good manners were not included in our package.My niece sent an email asking for an apology. One would think that they could have apologised without being forced into it.I sincerely hope that this does not happen to another family at such an upsetting and stressful time.We did get an apology of sorts. Paul said he has a loud voice!Simply down right rude.